One list for every open line across your stores, with the tools to move each one along. Find it at Stock management, Fulfillments.
The status tiles
Four tiles across the top count the active work: Pending link, Ordered, Received and Ready for pickup. Click a tile to filter the list to that status. Click it again to clear the filter.
The tiles are counters and filters at the same time.
Filters
Narrow the list by method, status, location, supplier, or a search on the customer or item name.
My locations is on by default. It limits the queue to the stores you work at. Clear it to see the whole network.
Completed / Canceled brings finished lines back into view. They are hidden by default.
Filters sit directly above the table. Bulk actions sit at the right of the same row.
Note: Long lists load in pages. The queue shows 100 lines at a time. When there are more, a line at the bottom reads Showing 100 of 240 lines with a Load more button.
Order the lines that are waiting
A special order line starts on Pending link, meaning nobody has ordered it from the supplier yet. A banner tells you how many are sitting there.
The banner counts only the stores where you can manage fulfillments, so the button always matches the number.
You have two ways to clear it:
Create purchase orders on the banner handles everything pending in your stores.
Tick the lines you want and use Create PO from selected. The header checkbox ticks every orderable line in view, and the button carries the count.
Only Pending link rows carry a checkbox. Lines already on a document cannot be ordered twice.
The count tells you what you are about to order.
Either way, Vibe opens one draft purchase order per supplier, per selling store. Dropship lines split further, one order per customer and destination address, because the supplier ships each order to exactly one place. The lines move to Ordered and pick up their document number. Approve and send the orders through the normal purchase order flow.
A line whose item has no supplier is skipped, because a special order needs somewhere to order from. Set a supplier on the item and run it again.
Two pending lines, one click, one purchase order. Both now point at PO-00003.
Open a line
Click any row to expand it. The left side carries the receipt link, the supplier, the tracking number, the ship-to address, and the actions available right now. The right side is the line's full activity, newest first.
Every status change, document link, reservation, and customer message is recorded.
The actions you get
The buttons change with the method and the status. These are the ones that move a line forward:
Method and status | Buttons |
Special order, Ready for pickup | Mark picked up, Resend notification, Cancel line |
Transfer in, In transit | Mark ready for pickup, Resend notification, Cancel line |
Ship from location, To pick | Mark packed, Mark shipped, Resend notification, Cancel line |
Dropship, Ordered | Shipped by supplier, Resend notification, Cancel line |
Note: Pickups are handed over at the selling store. Mark picked up only appears on special order and transfer in lines, and only when your register is at the store that sold it. Switch locations to complete it somewhere else.
Shipping finishes the line
This is the part that changed. For a shipping method, the store's job ends at the door. Marking a line shipped completes it: it leaves the queue and it leaves the customer's open orders. There is no separate hand-over step for a parcel.
Step one. The line sits on To pick with the address to send it to.
Step two. Packed. The only way forward is out the door.
Step three. Add a tracking number if you have one. It goes out with the shipped message.
The finished line reads Shipped, not Completed. Tick Completed / Canceled to see it again.
Dropship works the same way. Shipped by supplier is the end of the line as far as your store is concerned.
Cancel a line
Cancel line releases the customer's reservation and puts the units back in play. It needs the Cancel fulfillments permission. If the sale is later refunded or voided, the line follows automatically.