Viewing and Editing Card Transactions
To view and manage card transactions:
Navigate to the Sales screen in the POS
Select the three dots menu
Tap View / Edit Card Transactions
You will be taken to the card transactions screen. By default, this view shows transactions from the current batch.
Voiding or Refunding a Transaction
On the card transactions screen, you will see a list of all charges processed on that terminal.
To edit a transaction:
Locate the transaction you want to adjust
Select Void / Return on that transaction
Choose the appropriate option when prompted
Void for unsettled transactions
Refund for settled transactions
Once confirmed, the system will immediately update the charge.
Note:
1: Voiding Transactions is only for open Batches.
2: Your Default Batch time is 8:45 Pm EST
3: Deleting a sale voids or refunds the transaction.
Paying with a Credit Card
When you select Pay with Credit Card on the POS, the transaction is sent immediately to the card reader. At the same time, the POS screen will show that it’s waiting for the payment to be completed.
What happens next
The customer completes the payment on the card reader.
The POS stays in a listening state until the transaction finishes, is canceled, or times out.
Canceling a transaction
If you tap Pay with Credit Card by mistake or need to stop the payment:
Press Cancel on the POS screen.
The transaction is immediately canceled.
You’ll be returned to the sales screen so you can choose another payment method or retry.
Automatic timeout
A visible 90-second countdown appears while the system is waiting for payment.
If no action is taken before the countdown ends, the system automatically cancels the charge.
You’ll be returned to the sales screen with no transaction processed.
This ensures there are no stuck or partial payments and keeps checkout moving smoothly.