Here are the frequently asked questions about Billing.
What happens if my charge fails?
Payments may fail for a number of reasons. We’ll send you an email and display a notification banner in Vibe if there’s an issue with your payment. To quickly get back to selling and avoid being locked out of your account, click Update Your Billing Info to enter a new credit card.
What happens to my account if the payment fails?
Your payment will be attempted a total of four times over 30 days. If it still fails on the fourth attempt, your account will be restricted. A notification will appear in your account indicating the restriction, along with a countdown showing how many days remain until your account will be canceled.
Note: If your payment isn’t successful within seven days after your account is restricted, it will be canceled. You can reactivate your account anytime by updating your card information.
I think my account was canceled due to a failed payment. What can I do?
If your account has been canceled, it means the credit card you used to pay for Vibe has expired or been canceled, and Vibe can no longer process your next bill. You’ll know your account is canceled if a red banner appears at the top of your Vibe dashboard.
To quickly get back to selling and regain access to your account, you’ll need to upgrade to one of our latest pricing plans. Follow the steps above to update your credit card details and reactivate your account.