Pricing tiers let you override a product’s standard selling price. They can be applied to items, customers, or online sales, making them useful for customer rewards, distributor discounts, or covering added costs like online sales.
Create a Tier
Follow the steps below to create a new Tier:
Go to Store Config in the left-hand menu and search for Tier.
Select Add Tier and enter a recognizable name.
Choose one method of price adjustment. Method options:
Default Percent Off.
Apply a flat percentage discount to the selling price.Default Cost Plus Percent.
Increase the cost by a percentage to determine the selling price.Default Cost Plus Fixed Amount.
Increase the cost by a fixed dollar amount.
Once done, click Save.
Note:
Adjust Advanced Settings (Optional):
Overriding or hiding the tier name on receipts.
Setting default rules for Excel imports.
Rounding prices to two decimal places.
Apply Tiers
To apply a tier, follow the steps below:
To apply a tier to customers.
Go to Store Config tab, search Price Tiers, choose a Tier Type from the dropdown, and click Save
To apply your Ecommerce Platform.
Go to the Store Config tab, search for Ecommerce Platform, select the Online Price Tier, and click Save.
To apply a tier to items.
When creating or editing an item, open the Pricing tab. Select a calculation method:Fixed Price
Percent Off
Cost Plus Percent
Cost Plus Fixed
Enter a value, and save. Changes apply only to that item when the tier is active, such as for loyalty customers or online pricing.
How Tiers Work
Tiers let you adjust item prices automatically using different pricing methods.
Method | How It Works | Example |
Fixed Price | Sets a new fixed selling price for the item. | Item normally $20 → Fixed Price = $15 → Tier price = $15 |
Percent Off | Applies a % discount to the existing selling price. | Item $20 → 10% Off → Tier price = $18 |
Cost Plus Percent | Adds a % increase to the item’s cost price. | Item cost $10 → +25% → Tier price = $12.50 |
Cost Plus Fixed | Adds a flat dollar amount to the item’s cost price. | Item cost $10 → +$5 → Tier price = $15 |
Manage Tiers
Manage your pricing tiers to keep them up to date with your business needs. Follow the steps below to manage your Tiers:
Edit Tiers.
Go to Store Config, Tiers, update the tier, and click Save; changes apply immediately across the system.Delete Tiers.
From the same menu, select Delete this removes the tier from all items, customers, and ecommerce setups and cannot be undone.
Example a loyalty tier gives customers with $2,000+ in purchases a 10% discount. Once applied to the customer record, all their future sales automatically reflect the discount.