Sometimes, duplicate customer records may appear. This can create confusion when running sales or customer-related reports. To resolve this, you can merge customer records by following the steps below:
From the left menu, click Customers.
Under Customers, click the Customers tab.
On the Customers page, locate the records you want to merge.
Select each customer row you want to combine.
In the top-right menu, click Merge.
A popup will appear asking you to choose the main customer record.
Click the dropdown field. Select the customer name you want to keep.
When ready, click Submit to complete the merge.
Note: Review your selection carefully before to submit.